FAQs

 

What types of lighting solutions do you offer?

The Glownic Store specializes in innovative lighting solutions, including remote-controlled RGB LED strip lights and elegant diamond rose crystal touch lamps. These products are designed to enhance your home decor while providing versatile and energy-efficient lighting options.

How do I install the RGB LED strip lights?

The installation process for RGB LED strip lights typically involves cleaning the surface where the strips will be applied, peeling off the adhesive backing, and sticking the strips to the desired area. Ensure that the power supply is connected properly to control the lights using the remote. Detailed instructions are included with each product for your convenience.

Are your lighting products energy-efficient?

Yes, our lighting solutions are designed with energy efficiency in mind. LED technology consumes significantly less energy compared to traditional lighting, often reducing energy usage by up to 80%. This not only helps in lowering electricity bills but also contributes to a more sustainable environment.

What is your return policy?

We have a 30-day return policy. To be eligible for a return, items must be in their original condition, unworn or unused, with tags, and in their original packaging. If you wish to initiate a return, please contact us at asq261250@gmail.com.

How long does shipping take?

Our average delivery time is between 3 to 7 working days. Orders to major cities typically arrive within 3 to 5 working days, while deliveries to remote areas may take 5 to 7 working days. Please note that delivery times may vary based on location and courier workload.

Do you offer free shipping?

Free shipping may be available on selected items or during promotional offers. Any applicable shipping charges will be displayed at checkout, allowing you to make informed purchasing decisions.

What should I do if my item arrives damaged?

If your item is defective, damaged, or if you receive the wrong item, please inspect your order upon reception and contact us immediately. We will evaluate the issue and take appropriate action to resolve it.

Can I exchange an item?

We do not offer direct exchanges. The fastest way to obtain a different item is to return the original item and, once the return is accepted, make a separate purchase for the new item.

How can I contact customer support?

For any inquiries or support, you can reach us via email at asq261250@gmail.com. Additionally, you can connect with us through our official social media pages on Facebook and Instagram for further assistance.